Management System Design for Sustainable Excellence: Framework, Practices, and Considerations
Building on practice, action research, and theory, this paper presents a framework and approach for the design of management systems that create sustainable value for multiple stakeholders. This positive approach to design builds on a foundation of Baldrige-based performance excellence concepts and principles and integrates aspects of systems theory, design thinking, appreciative inquiry, and sustainability to design management systems that integrate the perspectives of economic, environmental, and social stakeholders. The design framework, practices, and considerations originally emerged from practice and action research and were refined at the Monfort Institute applications lab using action research methods enhanced with selected case study practices. The purpose of this paper is to provide new insights on the process and practices of management system design to help practitioners design custom leadership and management systems, as well as provide new insights for academic researchers interested in advancing the theory of management by design. Examples and experiences are included to illustrate key concepts related to the “art and science” of management system design.
ASQ Gryna Award 2013
This paper was chosen for the 2013 Gryna Award. “The Gryna Award is presented for the paper, published in the preceding year, that the committee decides has made the largest single contribution to the extension of understanding and knowledge of the philosophy, principles, or methods of quality management.”
- Steve Hoisington, President, Electro-motive Diesel and Locomotive Company (PTY) LTD;
- David Spong, The Boeing Company (Retired); and
- Lawrence Fredendall, Clemson University.
Response to Commentaries
Latham’s Response to Commentaries was also included in QMJ Vol. 19 Issue 2.